Direct Assured – Fully Managed IT
Our clients have the technology capability to turn opportunity into profit.
Your time is precious and you have more important issues to deal with than your computer network. It is, however, a critical enabler to your business and in need of attention to ensure it’s running predictably, optimally and securely. Our fully managed program is the ideal solution for an organization like yours, an organization that demands the utmost in network reliability and quality service.
Our IT support costs have gone down by approximately 50% and our network and desktop reliability has improved by 300%.
Direct Tec takes full accountability to ensure our IT is running smoothly and with liaison with our providers and software companies where necessary to solve a problem.
We value the reliability and response time that we receive from Direct Tec as well as the transparency of the process.
Skyline Concrete Services Ltd.
Our Direct Assured program helps you
Increase Productivity: Your dedicated Client Success team will work closely with you to learn about your business goals and identify technology gaps. Together we identify options and we present these ideas and build a roadmap that can help you optimize how you leverage technology in your business.
Access Fast, Reliable Support: When your team needs help we are only an email, phone call or click away. Your support request will be logged in our system and one of our expert technicians will be assigned to work with you and resolve the issue. We work both onsite and remotely depending on the nature of the issue.
Reduced Business Impact from IT Failures: Continuous insight into your network lets us reduce the business impact of IT failure by shortening the time from network failure to issue resolution. Combining preventative maintenance and remote monitoring means we minimize failures that could impact your business. Your network behaves in a stable and reliable manner.
Want to learn more?
Is this you?
- I want to use technology to grow my business
- I want someone to own technical problems from start to finish
- I need IT support that is fast and reliable
- I want to speak with someone who explains IT to me in plain English
- I don’t want to be nickled and dimed
Direct Assured Benefits
- Dedicated Client Success Team
- Unlimited Access to help desk, and onsite services
- Wide range of technical expertise
- System Monitoring and Management
- Fixed Fee / Simplified Billing
- Proactive Maintenance and System Monitoring