Services Comparison Chart
Component/Function |
Direct Assured |
Direct Essentials |
Details |
| Server | |||
| Server Availability & Performance monitoring (i.e. SQL & App) |
|
|
Servers functioning smoothly and required security updates are installed |
| Server Windows O/S patching |
|
|
|
| Server patch level monitoring |
|
|
|
| Security | |||
| Firewall monitoring 1 – availability |
|
|
Safe and secure Networks through testing and maintenance |
| Firewall monitoring 2 – performance & security events |
|
|
|
| Firewall Maintenance (updates to O/S and firmware) |
|
|
|
| Antivirus monitoring on desktops |
|
o |
|
| Antivirus monitoring on servers |
|
|
|
| Antivirus updates on servers |
|
|
|
| Antivirus monitoring on servers – events, update status |
|
|
|
| Optional |
|
|
|
|
o |
|
|
|
o |
o |
|
|
o |
o |
|
|
o |
|
|
| Backup | |||
| Onsite backup solution monitoring (i.e. tape backup solution) |
|
|
Important proprietary data and databases are secure and available when data recovery is required |
| Remote backup solution monitoring |
|
|
|
| Optional |
|
|
|
|
o |
o |
|
|
o |
|
|
|
o |
|
|
|
o |
|
|
|
o |
|
|
| Network Support | |||
| Hourly Billing of all Network Support Time (Block) |
|
|
Ongoing maintenance and unforeseen support issues are both covered under this program |
| Unlimited maintenance within defined parameters |
|
|
|
| Relationship management w/ customer’s software vendors |
|
|
|
| End-User Support | |||
| Hourly Billing of all End-User Support Time (Block) |
|
|
Our staff is ready to help answer your questions |
| Networking | |||
| Router & Switch monitoring – availability |
|
|
To ensure your network communication between all devices (workstation and server for example) continues to function |
| Router & Switch monitoring – performance & predictive |
|
|
|
| Router & Switch maintenance – updates |
|
|
|
| Consulting | |||
| Monthly Network Health Review w/ client |
|
|
Giving you the services of a CIO without the price tag |
| Quarterly Network Health Review w/ client |
|
|
|
| Procurement Assistance |
|
|
|
| Workstation | |||
| Antivirus monitoring on workstations (events & activity) |
|
o |
Keep your employees productive by ensuring their workstations are up to date |
| Basic workstation monitoring (availability, disk, memory) |
|
o |
|
| Hourly Billing of all Workstation Support Time |
|
o |
|
| Workstation Windows O/S updates & patching |
|
|
|
| Hourly Billing for reactive Workstation Support Time |
|
|
|
