Direct Essentials
An IT plan for your mature and expanding business
When your business is expanding – such as with a growing client base or the need to respond to increasing competitive pressures – you need your IT services plan to expand with you.
Our Direct Essentials Program was developed especially for businesses in this phase of business maturity. Increased productivity, reduced downtime, and the knowledge that your systems are monitored for optimal performance is part of getting you focused on your business and not on your IT.
The Direct Essentials Program includes:
- Availability Monitoring of network devices
- Backup System Monitoring to ensure the backup of your key data occurs as scheduled
- Virus Protection Monitoring to ensure that your antivirus programs are functioning properly and virus updates are being received and installed
- Internet Connectivity (and other hosted applications) Assessment to ensure your ISP is delivering and meeting its stated availability targets
- Firewall Availability Monitoring to track intrusion alerts and potential attacks
- Blocks of prepaid time for reactive support
- Quarterly Comprehensive Reporting on the health status of your critical network devices
- Annual Consulting Services to help budget and plan for future IT expenditures and growth
- Priority Response over non-contractual customers
All of our programs are completely customizable to fit your unique needs.
